Quote <FREESHIPPING> to enjoy free shipping for all Singapore orders! Min. purchase of SGD120 required.

Quote <MYFREESHIPPING> to enjoy free shipping for all Malaysia orders! Min. purchase of SGD50 required.

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Order & Delivery

  • All orders are processed and dispatched within 1-2 working days upon verification of payment.
  • Due to size and weight constraints, your order may be split into separate parcels.
  • If your order includes back order item(s), it will only be shipped once your backorder items arrive.
  • If  you would like to amend or combine orders, please drop us an email at hello@thefleurlabel.com to inform us. We will try our best to accommodate your request.
 

SHIPPING MODES, RATES AND TIME

Local Shipping (Singapore)

All local orders are shipped either via SingPost SmartPac / Registered mail service (S$2.50 per parcel) or standard courier service (S$4.50 per parcel). Complimentary standard courier is available for all orders above S$120. All orders are trackable.

 Mode of delivery Price Delivery Days Tracking
 Singpost SmartPac / Registered mail S$2.50 1-3 working days Yes
 Standard local courier S$4.50 2-4 working days Yes

Note: Saturdays, Sundays, and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

 

Self Collection (Singapore) (Temporarily unavailable until further notice)

Area Locations Days Time
North Woodlands MRT station Weekdays 6.30pm
West Jurong East / Clementi / Bouna Vista MRT stations Weekdays 5.45pm
South Harbourfront MRT station / Vivocity Mon/Wed/Fri 12.15pm

Note: Timings are flexible and may subject to change. No self collection available on weekends and public holidays.

 

International Shipping

We ship worldwide by airmail via SingPost or other courier companies (for Malaysia orders). All orders are trackable.

Delivery fees are levied based on the total weight of your purchases (except Malaysia and Brunei). The total delivery fees will be calculated automatically upon checkout. Breakdown of the prevailing rates can be found here: http://www.singpost.com/send-documentparcel/postage-rates.html.

 Countries Price Delivery Days Tracking
 Malaysia, Brunei By weight 4-6 working days Yes
 Rest of the world By weight 5-12 working days Yes

Note: Saturdays, Sundays, and Singapore public holidays are not classified as shipping days, please allow an extra working day for shipments.

 

FREE SHIPPING

Free shipping is provided only for Singapore orders which meet the minimum spending in a single order.

  Shipping Mode Minimum spending*
  Local normal courier S$120

*Free shipping is only applicable to normal priced items (i.e. not applicable for sale/discounted items)
*Free shipping is automatically given at check out page once the minimum spending is met
*Free shipping applies to shipping addresses within Singapore only.

 

RE-DELIVERY

  • It is the responsibility of the customer to provide accurate information required for the the order to be efficiently processed. THE FLEUR LABEL will not be accountable for delays caused by incorrect shipping details provided.
  • Please ensure that mailing addresses provided at check out page is complete and accurate. THE FLEUR LABEL will not be held responsible for any missing parcels in the event that the address provided to us is incomplete or incorrect. Any returned parcel due to incomplete or incorrect mailing address will be charged an administrative handling and processing fee of $5.00 per parcel before it can be re-delivered to the correct address. THE FLEUR LABEL will not be accountable for delays caused by incorrect shipping details provided.
  • For local courier deliver, if there is a 3rd failed delivery attempt, you may incur an additional delivery charge.
  • Please note an email will be sent to you should your parcel be returned. Parcels not collected after 2 weeks from date of notification from us will be disposed off without prior notice. Strictly no refunds will be made for such cases.