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Return & Exchange

RETURNS & EXCHANGE POLICY

Buying things online can be a little tricky sometimes. In the event that you are not happy with the item(s) you have purchased, we totally understand. Here are some conditions to note for exchanges/returns: 

  • Within 14 days of receipt
  • Brand new, unwashed, unworn, tags intact, and in original packaging.

Unfortunately, all sale items, items purchased with store credit or discount codes (including the welcome discount), and items from exchanges are FINAL SALE items and cannot be exchanged/returned unless stated. No exchanges and returns will be accepted for customers who have previously received cash refunds (whether or not the item is bought is a regular priced item).

Please note that we will not accept exchanges/returns for items purchased at any third party retailer. 

 

EXCHANGE

Our exchange policy allows you to exchange the same product to a different size and/or colour. Email us at hello@thefleurlabel.com or Whatsapp us at +65 8207 5937 with the size/colour change you would like.

  • Shipping fee of S$3.50 for the first item and S$1.50 for subsequent item(s) to be borne by customers for the mailing of the replacement item(s).
  • Exchanges are allowed for local orders only.
  • In the event that the item is not available for an exchange to be made, you can opt to return the item(s) for store credits.
  • An order can only be exchanged once. No further exchanges will be entertained.

 

RETURNS

Be it a change of mind, or for any reasons at all, we accept returns. All returns are made in the form of store credit.

  • Store credit is valid for 1 month from date of issue.
  • Store credit is not usable on sale items.
  • A restocking fee of S$3.50 for the first returned item and S$1.50 for subsequent returned item(s) will be deducted before we issue a store credit. This restocking fee is used to cover all the associated costs to the business for processing your order.

 

RETURNS PROCESS

Orders have to be mailed back via trackable postage only. 

Tracking code has to be sent to us within 7 days from acceptance of your returns. 

Please note that your returns will not be processed if:

  • Your parcel does not reach us in the event of lost mails due to parcels sent via normal mail.
  • We do not receive the tracking code within 7 days of accepting your returns.

 

 

DEFECTIVE / INCORRECT PRODUCTS

We check through all orders before shipping them out but once in a while, a defective or incorrect product may slip through the net. We apologize for that. Please contact our customer service by sending a snapshot of the defective/faulty area to us at hello@thefleurlabel.com or Whatsapp us at +65 8207 5937.

  • Shipping costs to and fro will be absorbed by THE FLEUR LABEL.
  • Full cash refund (with shipping costs, if any) will be made if the product is deemed faulty after assessment and no more stock is available.
  • Do note that product images and measurements may differ slightly from actual product received. Please refer to product representation in Terms of Use.

 

ILLEGITIMATE RETURNS

In the event that product return is not faulty, or faulty due to handling by customers, we may at our discretion decide not to exchange/refund for the product, and we will require the customer to pay a shipping fee of S$4 (local) for re-delivery.

Parcels not collected after 2 weeks from date of notification from us will be disposed off without prior notice. Strictly no refunds will be made for such cases.

 

 

THE FLEUR LABEL reserves the right to make amendments to any of the above Terms & Conditions. In the event of any dispute, THE FLEUR LABEL reserves the right of final decision.