FAQ

ORDERS

We are afraid we do not allow changes to be made to your order once it has been placed.

However, if you would like to amend or combine orders, please drop us an email at hello@thefleurlabel.com. We will try our best to accommodate your request (provided that the parcel has not been shipped).

Request for cancellation of orders are not allowed.
Unfortunately, no. In order to guarantee your item order, you are advised to check out and make payment as soon as you can. We do not allow reservation of merchandise.

Should you face any difficulties, please email us at hello@thefleurlabel.com for further assistance.
Yes, the merchandise will be reserved for you within the stipulated time frame upon successful check out. After the window has passed, we will release it back to the system.
If your order includes backorder item(s), you can select whether to ship as one shipment after backorder item(s) arrive, or to ship backorder item(s) separately.