All orders takes 1-2 working days to be processed internally before shipping.
- Due to size and weight constraints, your order may be split into separate parcels.
- If your order includes backorder item(s), it will only be shipped once your backorder items arrive.
MALAYSIA SHIPPING RATES (VIA QEXPRESS)
- Delivery is SGD 4.50 flat, and free for orders with regular purchase of SGD 80 and above.
- Delivery lead time is 5-7 days (after dispatch to courier) depending on destination state
INTERNATIONAL SHIPPING RATES
- All international parcels are dispatched via DHL Express or UPS.
- In the event DHL Express and UPS is not available, we reserve the right to engage another courier company (with tracking) to fulfil the order.
- Shipping charges will be updated upon adding your purchases to cart and keying in shipping address on the checkout page.
- Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.
- Once your order status has been updated to "COMPLETED", you will receive an email with the tracking number. You can also log in to your Account's Order History to retrieve the tracking number.