All orders are processed and shipped within 1-2 working days upon receipt/verification of payment.
- Due to size and weight constraints, your order may be split into separate parcels.
- If your order includes backorder item(s), it will only be shipped once your backorder items arrive.
SHIPPING RATES AND DELIVERY LEAD TIME
Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.
Delivery fees are levied based on the total weight of your purchases. The total delivery fees will be calculated automatically upon checkout. Breakdown of the prevailing rates can also be found here.
|Zones||Up to 2kg||Up to 5kg||Delivery lead time||Tracking|
|Zone A: Malaysia*||S$3.50 (Free for orders S$50 and above)||4-6 working days||Yes|
|Zone B: Rest of Southeast Asia, Hong Kong, Taiwan, Macau||S$39||S$59||5-22 working days||Yes|
|Zone C: Rest of Asia, Australia, New Zealand||S$60||S$97||6-25 working days||Yes|
|Zone D: Europe, USA, Canada, Mexico||S$70||S$116||7-24 working days||Yes|
|Zone E: Rest of the world||S$83||S$157||11-24 working days||Yes|
* Malaysia shipping will be fulfilled via either Pos Laju, Nationwide Express, or J&T Express.
Once your order status has been updated to "COMPLETED", you may track your parcel using the tracking number provided to you via email. You can also log in to your Account's Order History to retrieve the tracking number.
Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.