All orders are processed and shipped within 1-2 working days upon receipt/verification of payment.
- Due to size and weight constraints, your order may be split into separate parcels.
- If your order includes backorder item(s), it will only be shipped once your backorder items arrive.
SHIPPING RATES AND DELIVERY LEAD TIME
Please take note that delivery lead times are just an estimate and they do not include internal order processing time of 1-2 working days.
Delivery fees are levied based on the total weight of your purchases. The total delivery fees will be calculated automatically upon checkout. Breakdown of the prevailing rates can also be found here.
|Zones||Up to 2kg||Up to 5kg||Delivery lead time||Tracking|
|Zone A: Malaysia*||S$3.50 (Free for orders S$50 and above)||4-6 working days||Yes|
|Zone B: Rest of Southeast Asia, Hong Kong, Taiwan, Macau||S$39||S$59||5-22 working days||Yes|
|Zone C: Rest of Asia, Australia, New Zealand||S$60||S$97||6-25 working days||Yes|
|Zone D: Europe, USA, Canada, Mexico||S$70||S$116||7-24 working days||Yes|
|Zone E: Rest of the world||S$83||S$157||11-24 working days||Yes|
* Malaysia shipping will be fulfilled via either Pos Laju, Nationwide Express, or J&T Express.
Once your order status has been updated to "COMPLETED", you may track your parcel using the tracking number provided to you via email. You can also log in to your Account's Order History to retrieve the tracking number.