EXCHANGE

TERMS AND CONDITIONS

1) Email us within 7 days upon receipt of order.

2) Items must be in their original condition and packaging, unwashed, unworn, unscented, and with clothing tags attached.

3) Accessories, sale items and orders made with promo codes or store credits are are not eligible for exchange. The following are also not accepted for exchange:

  • Orders which have previously been processed for return/exchange
  • Deliberate damage of item in order to make it eligible for exchange
  • Defects which appear after, or are caused by washing and handling by customer

4) No refund or store credit will be given if the replacement item is of a lower value. However, a top-up is required if the replacement item is of a higher value.

5) A two way courier service (S$7.50) will be arranged to pick up and exchange at your doorstep.

6) We reserve the rights to reject any exchanges if the above conditions are not met.

 

EXCHANGE PROCESS

1) Email us at hello@thefleurlabel.com with the email subject [Exchange – Order xxxxxx] stating:

  • Items you wish to return
  • Items you would like to exchange to (No changing of replacement item once your request has been submitted)
  • Preferred pick up date (at least 2 working days from date of email)

2) You will then receive an email with the exchange form and further exchange information within 7 days.


RETURN

TERMS AND CONDITIONS

1) Email us within 7 days upon receipt of order.

2) Items must be in their original condition and packaging, unwashed, unworn, unscented, and with clothing tags attached.

3) Accessories, sale items and orders made with promo codes or store credits are are not eligible for return. The following are also not accepted for exchange:

  • Orders which have previously been processed for return/exchange
  • Deliberate damage of item in order to make it eligible for exchange
  • Defects which appear after, or are caused by washing and handling by customer

4) Restocking fees of S$3.50 for the first returned item and S$2.00 for each subsequent returned item(s) will be deducted before we issue a store credit. This restocking fee is used to cover the subsidized shipping in your initial order and all associated costs to the business for processing your return order.

5) Where your order basket falls below the required threshold to qualify for free shipping after the return, shipping fees of S$4.50 will be deducted before store credit is issued.

6) All returns will be done via store credit only, no refunds will be made.

7) Store credit will only include the amount paid for the items (excluding the initial shipping fee)

8) Items are to be returned within 7 days from our email confirmation of return request.

9) We reserve the rights to reject any returns if the above conditions are not met.

 

RETURN PROCESS

1) Email us at hello@thefleurlabel.com with the email subject [Return – Order xxxxxx] stating the items you wish to return.

2) You will receive an email with a return form and further return information within 7 days.

3) Customers can mail back the item by their preferred type of mailing. However, all merchandises are your responsibility until they reach us and we will not be liable for any packaging/postage fees incurred or lost/delayed mails. As such, we strongly encourage returns to be mailed via trackable mode.

 

STORE CREDIT

1) Store credit (valid for 3 months) will be issued into your online shopping account within 7 days upon receipt and inspection of your returned item(s). If it is not utilized within the given time frame, the amount will be forfeited. No extension will be allowed.

2) The value of each credit note has to be utilized within one transaction; any remaining amount will not be refunded.

3) Store credit can only be utilized by the account holder unless otherwise stated. They are non-refundable and non-transferable in nature.


INCORRECT ITEM RECEIVED

1) We apologise if an incorrect item was mailed out. Please email us at hello@thefleurlabel.com with the email subject [Incorrect Item – Order xxxxxx] and photos of the wrong item within 7 days upon receipt of order.

2) If a replacement item is available, it will be couriered to you in exchange for the incorrect piece.

3) If a replacement item is not available, store credit will be issued. No refunds will be made. Customers are requested to return the item via normal mail with a certificate of posting from the post office. We will not be liable for any packaging/additional postage fees. Postage fees incurred will be reimbursed in the form of store credit. 


DEFECTIVE ITEM

1) We apologise if you have received a defective item. Please email us at hello@thefleurlabel.com with the email subject [Defective Item – Order xxxxxx] and photos of the manufacturing defect within 7 days upon receipt of order. We will ascertain the defect and advise you further.

2) As our apparels are mass manufactured, the following are not considered manufacturing defects:

  • Difference of up to 1 inch from the stated measurements
  • Slight color discrepancies arising from difference in computer screen resolutions
  • Item with slight imperfections (e.g. loose threads, small washable stains, small dotted stains on fabric, small stains on lining, etc) which do not affect the overall appearance of the item
  • Different placement of prints from showcased item as placement of prints might differ from piece to piece.
  • Colourblock, stitching and embroidery pieces must always be hand-washed and separated immediately to prevent colour run. Rinsing or soaking such pieces are strictly not advised. In cases of colour run due to customer's fault, return will not be entertained.

3) If a defect is ascertained, an exchange of the same item in the same size and colour will be provided.

4) Customers are requested to return the item via normal mail with a certificate of posting from the post office. We will not be liable for any packaging/additional postage fees. Postage fees incurred will be reimbursed in the form of store credit. 

5) Upon receipt of the defective piece, a replacement piece (if available) will be shipped via the original mailing mode selected within 3 working days upon receipt of the defective item. In the event where a replacement item is not available, store credit will be issued. No refunds will be made.


ILLEGITIMATE EXCHANGE/RETURN

1) Returns made without our email acceptance are classified as exchange/illegitimate return.

2) All items are inspected upon return. Items not meeting the exchange/return conditions will be rejected.

3) In the event that exchange/return item is damaged due to postage transit/handling by customers, we may at our discretion decide not to process the exchange/return. Customer has to top up a shipping fee of S$4.50 for all rejected items to be couriered back to them. 

4) Parcels not collected after 2 weeks from date of notification from us will be disposed without prior notice. Strictly no refunds will be made for such cases. 

 

THE FLEUR LABEL reserves the right to make amendments to any of the above Terms & Conditions. In the event of any dispute, THE FLEUR LABEL reserves the right of final decision.