Terms and Conditions

Welcome to THE FLEUR LABEL website (“Website”). We are committed to making your shopping experience with us enjoyable. Please review the following that governs your use of our Website. Your continued use of our Website constitutes your agreement to be bound by these terms and conditions (“Terms and Conditions”). By purchasing from us, you are deemed to have agreed to abide and adhere to the Terms and Conditions stated below.

As we continue to develop the Website, we may modify or update these Terms and Conditions from time to time. We therefore encourage you to refer to these Terms and Conditions on an on-going basis. If you have a particular concern that is not addressed here, please contact us at hello@thefleurlabel.com.

 

WEBSITE CONTENTS

  • ‘Thefleurlabel.com’ and THE FLEUR LABEL’ are trademarks, service marks, and/or trade names of THE FLEUR LABEL. All other trademarks, service marks, and trade names contained in the Website are the properties of the respective owners.
  • Unless otherwise noted, the design of this Website, the Website as a whole, and all materials, including images, illustrations, and designs, that are part of the Website (collectively, ‘Contents’) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled, or licensed by THE FLEUR LABEL.
  • The Contents of our Website are intended solely for personal, non-commercial use by the users of our Website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents contained on the Website or any other server without the prior written permission of THE FLEUR LABEL, whether for commercial or non-commercial purposes.
  • Any unauthorized use of any Web Content may violate any domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

 

DISCLAIMER, LIMITATION OF LIABILITY, AND INDEMNITY

  • This Website and all contents of the Website are provided on an “as in” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. THE FLEUR LABEL does not warrant that your use of this Website will be uninterrupted or error free, or that this Website or its server are free of viruses or other harmful elements. Your use of this Website is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our Website. THE FLEUR LABEL shall not be liable for any damages of any kind related to your use of this Website.
  • Although THE FLEUR LABEL endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this Website. Neither THE FLEUR LABEL nor its content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this Website, or any information or materials provided on the Website. THE FLEUR LABEL is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Website or with any of THE FLEUR LABEL’s Terms and Conditions, your sole and exclusive remedy is to discontinue using the Website.
  • You agree to indemnify, defend, and hold harmless THE FLEUR LABEL and related entities from and against any and all third party claims, demands, liabilities and costs or expenses, including attorney’s fees, resulting or arising out of your breach of any of these Terms and Conditions.

 

INACCURACY DISCLAIMER

  • From time to time there may be information on thefleurlabel.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after the submission of order.

 

PRODUCT REPRESENTATION

Colour

  • We make every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual color you see depends on the resolution of your monitor, we cannot guarantee that your monitor’s display of any color will be as accurate as what we present.
  • Colors of products may differ due to color calibration of individual’s computer and it might appear darker in reality due to  studio lighting used. Such situations are beyond our control and we cannot be held responsible for purchases made with the wrong perception of colors.  

Measurements

  • All measurements provided on our website are taken as accurately as possible. Despite our efforts, discrepancies may still be present due to the nature of the mass-manufacturing process. Such instances are also beyond our control, and we cannot be held responsible.
  • A difference of up to 0.8 inches between the item(s) received from what which was provided for in our given measurements may not be considered as a defect.
  • You are advised to double check on the stated product measurements as different design and cutting may fit differently.

General outlook

  • Due to the nature of mass-manufacturing process, products with minor imperfections that do not affect the outlook and function of the products are not deemed as faulty. This includes, but is not limited to, loose thread end, slight asymmetry/misalignment, slight stains, and slight scratches.

 

ORDER

  • All orders are final upon check out. If you would like to apply any store credit or discount code, kindly enter them prior to check out. Amendments or requests to utilise store credit or discount code upon check out are not allowed.
  • Please note that by adding the item(s) into your cart does not constitute the reservation or successful purchase of your item. Item(s) is only secured upon confirmation of payment.
  • In the event where product is out of stock after payment (due to incorrect stock count), we will issue a refund via the original payment mode.
  • THE FLEUR LABEL reserves the right to reject a transaction/customer at our own discretion.

 

DISCOUNTS

  • Discounts are only valid if the discount codes are entered before checkout.
  • All discount codes which are used cannot be reinstated if orders are cancelled.
  • Only one discount code can be utilized per order.

 

PAYMENT

  • For local orders, we accept payment via PayPal (and major credit cards via PayPal), internet banking and ATM bank transfer.
  • For international orders, we only accept payment via PayPal (and major credit cards via PayPal).
  • The time frame for payment via PayPal and internet/ATM bank transfer is 24 hours and 1 hour respectively.
  • All unpaid orders after the stipulated time frame will be cancelled and released. If you need more time to complete payment, please inform us at hello@thefleurlabel.com.

 

SHIPPING

  • We provide free Singpost normal mail, Singpost SmartPac, Singpost registered mail, and local courier delivery.
  • For Singpost SmartPac, Singpost registered mail, and local courier delivery, tracking number will be provided to you once the parcel has been dispatched.
  • All orders are processed and shipped within 2 working days (except local courier delivery which will only be consolidated and shipped on Saturdays) upon receipt/verification of payment.
  • Due to size and weight constraints, your order may be split into separate parcels or combined into one parcel for mailing.
  • If your order includes backorder item(s), it will only be shipped once your backorder items arrive. If you wish to have it shipped separately, please place separate orders for instock and backorder items.

 

RETURN & EXCHANGE POLICY

We currently do not allow exchanges. Should you need to exchange for a different size/colour, kindly request for a return and place a new order with the store credit.

Online shopping can be a little tricky sometimes. In the event that you are not 100% satisfied with the item(s) you have purchased, we totally understand. Here are some conditions to note for returns: 

  • All returns must be communicated to us within 5 working days upon shipping of items (i.e. shipment notification email).
  • Orders placed using store credit cannot be returned.
  • Orders placed using promotional code cannot be returned.
  • Final sale items cannot be returned.
  • Returns for earrings are not accepted due to hygiene reasons.
  • Seasonal products (e.g. Cheongsam designs launched for Chinese New Year) cannot be returned.
  • All items must be in brand new condition (i.e., clothing tag intact, unworn, unwashed and unaltered). Items which do not meet these criteria will be rejected.

Please read our detailed return and exchange policy as part of the Terms of Use.

 

STORE CREDIT

  • Store credit will be issued within 3 working days upon receipt and inspection of your returned parcel.
  • All store credits issued are valid for 1 month only. If it is not utilized within the given time frame, the amount will be forfeited. No extension will be allowed.
  • Store credits are strictly non-refundable
  • The value of each credit note has to be utilized within one transaction; any remaining amount will not be refunded.
  • Store credit are non-transferable and can only be utilized by the account holder unless otherwise stated.
  • Orders purchased with store credits are not valid for returns/exchanges.

 

PRODUCT CARE

  • You are advised to hand wash or gentle machine wash (max 30 degrees celcius) all clothings without soaking for the first few washes as colour transfer may occur.
  • Please iron using low to medium heat ironing on reverse of the clothing. We would encourage steaming or ironing using indirect heat (by placing a fabric/cloth between the item and iron).
  • Do not wring.

 

THE FLEUR LABEL reserves the right to make amendments to any of the above Terms & Conditions. In the event of any dispute, THE FLEUR LABEL reserves the right of final decision.